As of 16 August, Lufthansa Group and its subsidiaries Austrian Airlines, Swiss International Air Lines, Brussels Airlines and Eurowings have paid out over 2,3 billion euros in refunds to approximately 5.4 million passengers whose flights were cancelled due to novel coronavirus pandemic..
Airlines in the Lufthansa Group have paid out around 92% of all refunds from the first half of 2020. The Group is slated to to pay out by the end of August the justified refund claims that were received by the end of June.
Lufthansa Group Refund Payments Due to Pandemic
|Amount of refunds paid||Mio. EUR||2,300|
|Total number of pending refund requests of the Lufthansa Group (including new requests)||Mio.||1.4|
|Share of processed applications from the first half of the year (Lufthansa Airlines)||%||92|
“In recent weeks, the Lufthansa Group has worked hard to increase its reimbursement capacities significantly. In addition, the processes were adapted to the exceptional situation so that reimbursements can be made more quickly. Beyond that, for example, numerous employees from other departments were activated and released from short-time working,” said the airline in a press release.
Lufthansa Group airlines offer passengers a rather flexible booking options. Customers has opportunity to flexibly adjust their travel plans. All fares and ticket prices of Lufthansa, SWISS, Austrian Airlines and Brussels Airlines can be rebooked – including, for example, the lowest light fare without checked baggage. This applies worldwide to new bookings on short, medium and long-haul routes.