American Airlines is reintroducing complimentary hot food items and signature food-for-sale favorites at select Admirals Club lounges across the country. The month-long rollout is part of the airline’s phased reopening strategy for Admirals Club lounges and ongoing response to coronavirus (COVID-19).
- Complimentary food items will be available starting Aug. 12
- Food-for-sale items will be available starting Aug. 19
- All food offerings will follow American’s strict commitment to guest and team member safety
Starting Aug. 12, complimentary favorites include scrambled eggs or oatmeal in the morning and soup or macaroni and cheese will be served in the afternoon. Timing and menus will vary by location. Gloved and masked team members will prepare these items behind protective acrylic screens at a safe social distance and serve the hot menu items in disposable containers to reduce touchpoints between Admirals Club guests and team members.
Starting Aug. 19, signature food-for-sale menu items will be available all-day and accessed using QR codes. Many of the menu items will reflect the region guests are visiting and vary by location. Admirals Club guests can enjoy a slice of deep dish pizza while laying over at O’Hare International Airport (ORD) or a sliced brisket sandwich before catching a flight from Dallas Fort Worth International Airport (DFW). All menus will feature vegetarian and gluten-free options.
The reintroduction of these menu items will be offered in addition to prepackaged snacks and full-service bar that customers have been enjoying since reopening June 22.
“When Admirals Club lounges began reopening in June, we made robust enhancements to reinforce the well-being of guests and team members who work in the lounges as part of our multi-tiered Clean Commitment strategy,” said Janelle Anderson, American’s Vice President of Global Marketing & Digital. “Our guests tell us they’ve been eager for their menu favorites to return, and we are excited to bring those items back, all while following CDC guidelines and maintaining our commitment to providing a safe and clean service with care.”
American Airlines is offering the new menu items while strictly following all CDC guidelines and safety protocols. Face coverings are required while guests are in the lounges, but can be removed to eat or drink.
Additional health and well-being improvements that guests can expect at the lounges include:
- Plexiglass shields at reception and service desks.
- Foot-operated door openers to enable touchless operation of restroom doors (where feasible).
- Hand sanitizer stations for guests.
- Increased cleaning/disinfecting frequency of tables and chairs.
- Signage and floor decals to remind guests to practice social distancing.
- Capacity limited to 50%.
American Airlines’ Clean Commitment to Guests
American Airlines continues to build on its commitment to the safety and well-being of its customers and team members throughout their air travel journey. The airline has implemented multiple layers of protection, including enhanced cleaning protocols of airports and airplanes and enforcement of its face coverings policy. Only those under the age of two are exempt from wearing a face covering while traveling with American.
American Airlines has expanded the frequency of cleaning in airport areas under its control, including gate areas, ticket counters, passenger service counters, baggage service offices and team member rooms. Customers on many flights receive sanitizing wipes or gel. American Airlines has also limited food and beverage delivery on board aircraft to reduce interactions between flight attendants and customers.
Every aircraft is disinfected, including hand-cleaning seat buckles, seats, tray tables and other surfaces. Additional measures include electrostatic spraying of every surface of the interior of the aircraft., Beginning this month, American Waymagazine is now printed with a new paper treatment process called Biomaster®, which is an antimicrobial technology prevents the growth of unwanted microbes.
The airline continues to work with the Global Biorisk Advisory Council for GBAC STAR® Accreditation for its fleet of aircraft and customer lounges. American is the first airline to seek GBAC STAR accreditation and expects to receive the designation by the end of 2020.
About American Airlines Group
American’s purpose is to care for people on life’s journey. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company’s stock is included in the S&P 500. Learn more about what’s happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines.